Faulting module name: HeliconZoo_x64.dll

[kristofg Profile]

Hi,
I installed helliconzoo on my test server and everything was fine.
now i installed it on the production server and get the following error also my application pool stopped working.


Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2
Faulting module name: HeliconZoo_x64.dll, version: 3.1.98.508, time stamp: 0x52d55fe8
Exception code: 0xc0000005
Fault offset: 0x00000000000816fd
Faulting process id: 0x9f8
Faulting application start time: 0x01cf62c599918aad
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Zoo\NativeModule\HeliconZoo_x64.dll
Report Id: d7477429-ceb8-11e3-b634-00505688f8b1

[kristofg Profile]

some extra debug info:

WARNING - DebugDiag was not able to locate debug symbols for HeliconZoo_x64.dll, so the information below may be incomplete.

In WERE85A.tmp.hdmp the assembly instruction at HeliconZoo_x64+816fd in C:\Zoo\NativeModule\HeliconZoo_x64.dll from Helicon Tech has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 8

[Anton]

Hello,

Please update to the latest build from the beta-feed http://www.helicontech.com/zoo/feed-beta/
There's a build 526 with some important fixes.

If that alone didn't help, please try to grant Write permissions for the Logs. For testing purposes you can simply grant all rights for site root to see if the crash persists or not.

[kristofg Profile]

Hi Anton,
this works for me thank you very much!

kind regards,
Kristof