Helicon Ape Not working

[act1v3x Profile]

Hello,

After some setup issues I got the trial version to work and all of the sudden it stopped. I wasn't sure if it was expired but we went ahead and purchased a Site License but after installing it it still wouldn't work. I get the login prompt but after inputting the username and password it shows the prompt again and doesn't let me continue.

Please assist!

Thanks!

[Anton]

Hello,

Please provide some more details about your situation:

- your OS
- screenshot of your License Manager
- error.log records
- how do you want it to work: what should be requested and how it should processed?
- what rules do you currently have?

[act1v3x Profile]

Hello,

OS: Windows Server 2008 R2
License Manager: Attached
Error Logs: Not sure which one you're talking about
How it should work: Before when it was working it was prompting the user for username and password with a popup box
Rules: I have not changed the default

If you can do a shared screen and take a quick look that would be great.

Thanks

[act1v3x Profile]

So now the login screen is coming up but it's not authenticating against the .htpasswd file..

[Anton]

Hello,

You suggestion of online meeting session makes sense.
Please send me the access credentials to [email protected] and indicate the date/time (and your timezone) suitable for you.
If there is a possibility of remote desktop connection, it may be even more convenient, as then we wouldn't need to match the timezones.

Meanwhile, you can also provide error.log from Ape install folder.